ABOUT US

Oral Roberts University is a Christian University located in Tulsa, Oklahoma. As a globally recognized, Holy Spirit-empowered University, we develop whole leaders for the whole world through a Unique Whole Person education. Students come to ORU not to “stay” in their faith but to GROW in faith and to become the Spirit-empowered leaders they are called to be. Faculty, staff, and students must adhere to the Code of Honor Pledge for ORU.

CURRENTLY ACCEPTING APPLICATIONS FOR ALL POSITIONS UNTIL FILLED.

JOB DESCRIPTION
- FULL TIME

To provide support to all customers entering the Concierge office/desks and to Concierge staff. To represent the ORU Concierge office well to external and internal customers.

RESPONSIBILITIES

• Make sure the Concierge Office Desk is manned at all times.
• Greet and welcome all persons entering the Concierge office/desks. Answer phones and transfer calls appropriately.
• Offer the best customer service to students, parents, and other patrons at all times. Excellent work attitude and demeanor are required.
• Manage all aspects of front desk communications. Answer patron questions. Gatekeeper duties to direct customers to the correct Concierge staff person or other ORU offices as needed.
• Plan and execute Concierge Hospitality events and promotions. Create and develop marketing materials to be approved by supervisors.
• Maintain Residence Halls desk books and assemble and disperse daily logs.
• Schedule student workers as needed and ensure they maintain Concierge procedures and protocol.
• Maintain front office and work areas in pristine condition.
• Occasionally work other Concierge desks, at The Pantry or after-hours when needed for various events.
• Other duties as assigned by the Executive Director/Director

COMPETENCIES

EDUCATION: Requires a High School diploma or GED and some college.

EXPERIENCE/SKILLS/ABILITIES:

• Previous clerical experience of various duties helpful with an understanding of proper office protocol.
• Must have excellent interpersonal, organizational, and multitasking skills.
• Must be personable and able to meet, greet, and welcome customers with a cheerful attitude.
• Candidate must enjoy people and present well to the public.
• Must be knowledgeable of information needed to accurately answer questions about the university and be detail-oriented.
• Ability to make decisions and act effectively in stressful situations required.
• Must have basic computer knowledge with experience in Microsoft Word and Excel and be willing to learn other programs as necessary.
• Must maintain a high level of confidentiality of information.
• Maintains compliance with the Family Educational Rights and Privacy Act (FERPA) policy and its procedures.

ADDITIONAL INFORMATION

PHYSICAL & ENVIRONMENTAL DEMANDS will include but not be limited to:

sitting, standing, walking, bending, stooping, kneeling, manual dexterity for the operation of office equipment, and twisting of the upper body. Vision to include near, far, depth, and color. Exposure to some fumes and odors associated with dusting and cleaning may occur. Minimal exposure to cleaning fluids as well as body fluids. Occasional high noise environment due to events. Requires good hearing and vision (far, color, and depth.)

HOURS OF WORK & ATTENDANCE

Hours for this position will be determined by the needs of the Concierge. This position would cover primarily the day hours from 8 am until 5 pm with some variation for events, fill-in residence hall desk coverage, and registration. Additional hours may be required during peak times.

Equal Employment Opportunity:

Oral Roberts University promotes equal employment opportunities for all individuals regardless of differences in race, color, religion, sex, national origin, age, disability, or veteran status.