ABOUT US

Oral Roberts University is a non-profit organization whose staff and faculty actually make a difference in the lives of its students. We pride ourselves on our culture and the values we uphold. Our team is passionate about what we do, and we want you to make us even better!

JOB DESCRIPTION

Coordinate all student loan collection efforts, organization of entrance and exit interviews, process loans and insure the University complies with federal guidelines and maintains low default rates on federal and institutional loans. Duties also include prioritization of multiple tasks in the office, general problem resolution, provide guidance as needed and insure all collection agreements meet university guidelines. Works with Student Loan Advisor and supervises student worker.

RESPONSIBILITIES

• Collection of Integrity Loans, Perkins, ERSAF and SELF: Make phone calls and send letters to borrowers. Skip tracing utilizing various social medias and credit bureau information. Review accounts for placements with collection agencies. Post payments received via mail, over the phone and walk-ins. Mail receipts to borrowers.
• Evaluate and process bankruptcies, forbearances, deferments and cancellations for Perkins Loans and Integrity Loans in accordance with periodically changing regulatory guidelines. Ensure loan advisor is trained and understands the process and requirements of those regulations.
• Solve and assist with various challenges presented by borrowers or parents: Answer questions regarding holds, credit reports, billing discrepancies, complaints. May require extensive communications, both written and oral with parents, other schools, mortgage companies, credit agencies, and collections agency contacts.
• Review and reconcile placement reports with collection agencies. Work with agencies on resolving account issues, legal issues and obtaining judgments. Review collection agency statements to insure correct posting by ECSI. Investigate overpaid accounts and prepare check requisitions for refunds, authorize adjustments for small balances resulting from minor accounting differences.
• Assist loan advisor with exit interview process for all federal loans. Obtain graduation reports from Argos and exit borrowers on ECSI. Email all students informing them of their requirement to complete exit interviews. Order exit materials consisting of helpful information for exit packets. Assist students in locating their loans.
• Order office supplies, copies and printing needs. Resolve problems with office equipment and logistical matters. Approve invoices from various vendors including collection agencies before forwarding to Purchasing. Prepare various forms required within the organization relating to personnel, payroll, accounting, and facilities within the department.
• Registration: obtain Integrity report from Financial Aid Director to send to ECSI for creation of promissory notes and entrance interviews on the web. As new awards are received after initial feed, manual entries are necessary. Review e-signatures and references of completed loans. Contact student for further information if needed.
• Input Integrity Loan advances both electronically and manually on ECSI. Reconcile ECSI and financial aid figures each month for discrepancies. Make adjustments as necessary.
• Manage projects that periodically need immediate compilation of numbers, borrowers, loan amounts, default or other information as requested by management, accounting or auditors. Maintain operations and policy manuals pertaining to Student Loans to ensure compliance and the necessity for periodic update.
• Maintain the integrity of data found with NSLDS for the Dept. of Education and update, verify and correct records as needed. Submit loans to DOE for default. Prepare files for archives.

REQUIREMENTS

EDUCATION:

Requires a bachelor’s degree.

EXPERIENCE/SKILLS/ABILITIES:

• Requires 2-3 years customer service and collection experience.
• Must have proficiency in MS Word and Excel and ability to learn other systems as needed.
• Must have excellent mathematical, written and verbal communication, organizational, and interpersonal skills.
• Must have the ability to pay attention to details and prioritize multi-tasks in the midst of a fast-paced work environment while maintaining a professional demeanor.
• Requires the ability to work effectively with people speaking clearly and persuasively in positive or negative situations.
• Must have the ability to collect by phone and be flexible in dealing with interruptions.

Must maintain a high level of confidentiality of information.

Must maintain compliance with the Family Educational Rights and Privacy Act (FERPA) policy and its’ procedures.

HOURS OF WORK & ATTENDANCE

Normal hours are Monday – Friday, 8:00ma – 5:00pm. During registration and exit interview times additional hours may be required but are minimal. One Saturday before registration may also be required.

Equal Employment Opportunity:

Oral Roberts University promotes equal employment opportunities for all individuals regardless of differences in race, color, religion, sex, national origin, age, disability, or veteran status.