ABOUT US

Oral Roberts University is a Christian university located in Tulsa, Oklahoma. As a globally recognized, Holy Spirit-empowered university, we develop whole leaders for the whole world through a unique Whole Person education. Our staff and faculty actually make a difference in the lives of our students. We pride ourselves on our culture and the values we uphold. Our team is passionate about what we do, and we want you to make us even better!

CURRENTLY ACCEPTING APPLICATIONS FOR ALL POSITIONS UNTIL FILLED.

JOB DESCRIPTION
- FULL TIME

Location: Tulsa, OK

In support of ORU’s mission and aggressive growth goals, the Success Coach serves as a resource to residential undergraduate students to foster their success and persistence, particularly as they acclimate and navigate the systems and structures of the University.

RESPONSIBILITIES

• Establishes and builds relationships with assigned students as they enter the University. Serves as a consistent coach and resource to these students throughout their academic careers through graduation, but particularly during their first year at the University.
• Tracks students’ attendance and mid-term grades to allow for early intervention whenever needed.
• Makes students aware of academic and emotional support resources. Connects students directly with these resources whenever possible. Follows up to ensure students are set up to be successful. Assists students to grow in self-efficacy.
• Engages in re-enrollment campaigns and assists students with processes related to their continued enrollment in the upcoming term.
• Utilizes CRM and technology tools to report, track, and communicate with students. This involves sending and responding to student messages. Ensures that communication is accurate and professional and represents the University appropriately.
• Prepares, compiles, processes, and maintains reports as required by supervisor.
• Support and partner with the Peer Success Coach program as directed and appropriate.

REQUIREMENTS

Knowledge & Experience

• Requires a Bachelor’s degree in a related field, such as Education, Business, Coaching, Communication, or Counseling.
• Prefer two years of University related, student-support experience.
• ORU graduate preferred.

Skills & Abilities:

• Must have a customer service mindset and excellent organizational skills.
• Highly desirable to fluently speak one or more foreign languages.
• Must have previous experience with coaching and problem-solving. Must be able to effectively communicate ORU’s policies and procedures to parents and students verbally and in writing.
• Computer experience should include MS Word & Excel.
• Requires good grammar, punctuation, mathematical, spelling, and proofreading skills. Must have an eye for detail and the ability to work under stress while meeting prescribed deadlines. Must have the ability to learn quickly and use good judgment regarding policies and procedures.
• Familiarity with Banner and Salesforce Software Programs is a plus.
• Must maintain a high level of confidentiality of information.